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Solutions that add real value
Increase your profits by 25% to 85% by retaining just 5% more of your customers - Measure and monitor your customer experiences on a daily basis, and receive alerts if issues arise or targets are missed. Drill down dynamically, from top line results to view actionable issues. Store-level scorecards drive improvements through learning from best-practices.
Increase sales by as much as 27% per selling hour. Decrease staff turnover by as much as 13% - The NGauge Success Profile has been shown to successfully predict new front-line hires who will be stronger performers with higher commitment to customer services. NGauge is a quick, cost-effective, easy to interpret, statistically-validated tool for decreasing front-line turnover, increasing customer service levels, and intuitively decreasing shrinkage.
Take the next step towards intelligently understanding the survey data you've collected - You've run your web, telephone, or mail survey (this may be the third time you're running it) and now you've amassed large quantities of raw data that has to be analyzed. Our Survey Analysis Framework allows you to import your data and do your own analysis from the comfort of your own desktop, using the power of Business Intelligence to build reports and make sense of the various relationships in the responses.
