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Measure your Customer Experiences continuously
Every interaction your organization has with a customer, an employee, a patient, or other stakeholder leaves them with an emotional experience about your brand. Ntuitive helps you collect these experiences while they're fresh in peoples' minds - using web and phone surveys. Then we show you what it all means for your organization's financial health. Our powerful reporting platform leverages the strength of the global leader in Business Intelligence - Cognos - proven enterprise-scale reporting and analytics that enable you to learn on your own, and share the results with the right people in your organization. Ntuitive then advises you on how to improve customer retention based on what we discover with you.
Continuous Measurement that's extremely cost-effective. We provide a 24x7 motion picture of how your customer perceptions and attitudes are changing over time. We make continuous measurement possible because we've automated the entire process for feedback collection and reporting - end-to-end automation means no labor - no extra programming, no-one developing cross-tabs, no one creating reports each time you request something new - all of these features are already part of our platform - a fully-automated program for you to leverage. And because we own all of the technology, there's no middle-man taking a piece of the margin - we can keep our costs ridiculously low.
An audit for the more objective Mystery Shopping programs, our program allows you to hear directly from your real customers. Hear subjective feedback from hundreds of your own customers for around the same price as one or two shops from a professional shopper. And because we can collect hundreds of responses per period per unit, we're able to provide you with information that you can look at in aggregate, and make confident business decisions from - validated feedback with only a 5 to 10% margin of error.
Unparalled reporting that puts you in the driver's seat and is the real differentiator behind CEM. We provide you with a secure online portal for each decision-maker in your organization. Beyond the initial reports that we set up with you, we train you in how to develop your own reports so that you can become self-sufficient within a very short period of time. But don't take our word for it. We've integrated into our solution the reporting strength of the global leader in Business Intelligence - Cognos. With this level of Enterprise-class reporting you can share information throughout your organization, and give "power users" access to built-in Analytics. And we support you, every step of the way, with as much or as little assistance as you desire.
Continuous Measurement that's extremely cost-effective. We provide a 24x7 motion picture of how your customer perceptions and attitudes are changing over time. We make continuous measurement possible because we've automated the entire process for feedback collection and reporting - end-to-end automation means no labor - no extra programming, no-one developing cross-tabs, no one creating reports each time you request something new - all of these features are already part of our platform - a fully-automated program for you to leverage. And because we own all of the technology, there's no middle-man taking a piece of the margin - we can keep our costs ridiculously low.
An audit for the more objective Mystery Shopping programs, our program allows you to hear directly from your real customers. Hear subjective feedback from hundreds of your own customers for around the same price as one or two shops from a professional shopper. And because we can collect hundreds of responses per period per unit, we're able to provide you with information that you can look at in aggregate, and make confident business decisions from - validated feedback with only a 5 to 10% margin of error.
Unparalled reporting that puts you in the driver's seat and is the real differentiator behind CEM. We provide you with a secure online portal for each decision-maker in your organization. Beyond the initial reports that we set up with you, we train you in how to develop your own reports so that you can become self-sufficient within a very short period of time. But don't take our word for it. We've integrated into our solution the reporting strength of the global leader in Business Intelligence - Cognos. With this level of Enterprise-class reporting you can share information throughout your organization, and give "power users" access to built-in Analytics. And we support you, every step of the way, with as much or as little assistance as you desire.
